SHIPPING & DELIVERY

Please note that due to COVID-19 there may be delays in shipping. Thank you for you patience. 

Aussie Pupperz

Standard Parcel Post: $8.95

Express Parcel Post: $12.95 (only available for dog products)

Please note that for some items (e.g. mugs) you will be charged additional shipping costs on the top of the shipping costs mentioned above that will be calculated at the checkout. This will be written in the item's description. 

 

Everything else you need to know:

  • We will post your order within 24-48 hours of you placing it.
  • If you make a purchase on the weekend or a public holiday, we’ll process and send it the next business day.
  • We use Australia Post Parcel Post or Express Post to ship your items. No signatures will be required on delivery. If you aren’t home, your parcel will be left in your mailbox or in a safe place. When we send your order, we will also send an email with your tracking number so you can keep an eye on where your package is. Using the code, you can track your item through Australia Post. http://auspost.com.au/track 
  • If your email notification gets lost in cyberspace and you don’t receive it, please pop us a message  and we’ll issue you with one.
  • If you live within the Express Post Network, you’ll receive your pawsome little package the day after we dispatch it. If your postcode falls outside of the Express Post Network, your package could take 3–4 days to arrive.
  • The delivery times are estimates only and should be used merely as a guide. These times do not take into account any possible delays.

PUPPERZ accepts no responsibility whatsoever for damage to goods or loss of items in transit. We can also not be held accountable for an incorrect address being entered while ordering your items. But if you do notice you’ve put in the wrong details and you’ve already completed your order, please get in touch with us immediately to make the necessary amendments.

 

International Pupperz

PUPPERZ offer standard international shipping:

New Zealand: AU$18.95

US and Canada: AU$24.95

UK and Ireland: AU$28.20

Rest of the World: AU$37.95

Please note that for some items (e.g. mugs) you will be charged additional shipping costs on the top of the shipping costs mentioned above that will be calculated at the checkout. This will be written in the item's description. 

If you live internationally, your order will generally take between 2 and 4 weeks to arrive at your door. The delivery times are estimates only and should be used merely as a guide. These times do not take into account any possible delays.

 

Everything else you need to know:

  • We use Australia Post International Standard satchels for international orders.
  • No signature will be required on delivery. If you aren’t home, your parcel will be left in your mailbox or in a safe place.
  • When we send your order, we will also send an email with your tracking number so you can keep an eye on where your package is. Using the code, you can track your item through Australia Post. http://auspost.com.au/track
  • Please note that tracking may not available to all countries. 
  • Delivery times are not guaranteed by PUPPERZ. These times do not take into consideration any postal dispatch delays or those caused by the shipping company. Following up on any issues where there are delays with postage and shipping is the responsibility of the customer.
  • All charges are in Australian dollars (AU$). 

International shipments may be subject to import taxes, duties and customs fees, which are determined once your package reaches its destination country. These fees are the responsibility of the recipient and not PUPPERZ.

Please note that PUPPERZ accepts no responsibility whatsoever for damage to goods or loss of items in transit. We can also not be held accountable for an incorrect address being entered while ordering your items.